dvanced Group & Associates
Effective Date: September 21, 2023 Last Updated: September 23, 2024
1. Introduction and Acceptance
These Terms & Conditions (“Terms”) govern your use of the services provided by Advanced Group & Associates (“Company,” “we,” “our,” or “us”) and constitute a legally binding agreement between you (“Client,” “you,” or “your”) and the Company.
By engaging our services, accessing our website, or entering into a consultation agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
2. Company Information
Advanced Group & Associates is a professional immigration consultation firm providing immigration services for Canada and the United States.
3. Services Offered
3.1 Consultation Services
Basic Consultation ($99 USD)
- 30-minute one-on-one consultation
- Review of assessment results
- General pathway guidance
- Next steps recommendations
Standard Consultation ($199 USD)
- 60-minute comprehensive consultation
- Licensed consultant/lawyer review
- Detailed eligibility assessment
- Written summary and recommendations
Premium Consultation ($300 USD)
- 90-minute strategic consultation
- Senior counsel expertise
- Multi-pathway comparison
- Document review and action plan
- Fee credit toward full retainer
3.2 Additional Services
- Immigration application preparation
- Document review and verification
- Representation before immigration authorities
- Appeal and review services
- Legal advice and guidance
4. Client Responsibilities
4.1 Information Accuracy
You agree to:
- Provide complete, accurate, and truthful information
- Disclose all relevant facts affecting your case
- Update us promptly of any changes in circumstances
- Provide all requested documentation in a timely manner
4.2 Communication
You agree to:
- Respond promptly to our communications
- Maintain current contact information
- Inform us of any address or contact changes
- Participate actively in your case preparation
4.3 Compliance
You agree to:
- Comply with all applicable immigration laws
- Follow our professional advice and recommendations
- Meet all deadlines and requirements
- Cooperate with government authorities when required
5. Payment Terms
5.1 Consultation Fees
- All consultation fees are payable in advance
- Payment required before scheduling consultation
- Fees are non-refundable except as specified herein
5.2 Additional Service Fees
- Retainer agreements for ongoing services
- Hourly rates for extended consultations
- Fixed fees for specific application services
- Government filing fees (separate from our fees)
5.3 Payment Methods
- Credit/debit cards via secure payment processors
- Bank transfers for larger retainers
- All payments processed in USD unless otherwise specified
5.4 Refund Policy
- Consultation fees are generally non-refundable
- Refunds may be considered for cancellations with 48+ hours notice
- Unused retainer balances may be refunded upon case completion
- Government fees are non-refundable
6. Professional Standards and Limitations
6.1 No Guarantee of Results
We cannot guarantee:
- Approval of any immigration application
- Specific processing times by government authorities
- Particular outcomes or results
- Success in appeals or reviews
6.2 Professional Obligations
We will:
- Provide competent professional services
- Maintain client confidentiality
- Act in your best interests within legal bounds
- Comply with professional ethics and regulations
6.3 Scope of Services
Our services are limited to:
- Immigration law and procedures
- Advice within our areas of expertise
- Representation as agreed in writing
- Services specifically contracted for
7. Confidentiality and Privacy
7.1 Attorney-Client Privilege
All communications are protected by:
- Professional confidentiality requirements
- Attorney-client privilege (where applicable)
- Privacy laws and regulations
- Professional ethical obligations
7.2 Information Sharing
We may share your information only:
- With your written consent
- As required by law or court order
- With government authorities for your application
- With service providers under confidentiality agreements
8. Limitation of Liability
8.1 Service Limitations
Our liability is limited to:
- The amount of fees paid for services
- Direct damages resulting from our negligence
- Actual losses proximately caused by our actions
8.2 Excluded Damages
We are not liable for:
- Indirect, consequential, or punitive damages
- Government decisions or processing delays
- Changes in immigration laws or policies
- Third-party actions or omissions
8.3 Time Limits
Claims must be brought within one (1) year of the alleged incident or discovery thereof.
9. Termination
9.1 Client Termination
You may terminate our services:
- At any time with written notice
- Subject to payment of fees for services rendered
- With potential refund of unused retainer funds
9.2 Company Termination
We may terminate services if:
- Fees are not paid as agreed
- You fail to cooperate or provide required information
- Conflicts of interest arise
- Professional ethics require withdrawal
9.3 Effect of Termination
Upon termination:
- All fees for completed work remain due
- We will provide your file upon request
- Confidentiality obligations continue
- You remain responsible for ongoing government proceedings
10. Intellectual Property
10.1 Company Materials
All materials created by us remain our intellectual property, including:
- Legal strategies and approaches
- Template documents and forms
- Professional methodologies
- Training materials and resources
10.2 Client Materials
Documents and information you provide remain your property, subject to our right to use them for your representation.
11. Technology and Website Use
11.1 Website Terms
By using our website, you agree to:
- Use the site for lawful purposes only
- Not interfere with site functionality
- Respect intellectual property rights
- Comply with all applicable laws
11.2 Technology Limitations
We are not responsible for:
- Internet connectivity issues
- Email delivery failures
- Third-party technology problems
- Data transmission errors
12. Dispute Resolution
12.1 Governing Law
These Terms are governed by:
- For Canadian matters: Laws of Quebec, Canada
- For US matters: Laws of California, United States
- Federal immigration laws of respective countries
12.2 Dispute Resolution Process
- Informal Resolution: Good faith attempt to resolve disputes directly
- Mediation: Binding mediation before qualified mediator
- Arbitration: Final binding arbitration if mediation fails
- Professional Complaints: Right to file complaints with regulatory bodies
12.3 Jurisdiction
Legal proceedings must be brought in:
- Canada: Courts of Quebec for Canadian matters
- USA: Courts of California for US matters
13. Force Majeure
We are not liable for delays or failures due to circumstances beyond our control, including:
- Natural disasters or emergencies
- Government actions or policy changes
- Technical failures or cyber attacks
- Pandemic-related restrictions
14. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.
15. Amendments
We may update these Terms:
- With reasonable notice to existing clients
- Effective immediately for new clients
- Posted on our website with revision dates
- Major changes communicated directly to clients
16. Professional Regulations
We are subject to:
- Canada: Immigration Consultants of Canada Regulatory Council (ICCRC)
- USA: State Bar associations and immigration authorities
- Professional codes of conduct and ethics
- Continuing education requirements
17. Communication and Notices
17.1 Official Communications
- Email communications are considered official
- Physical mail to last known address
- Website postings for general notices
- Emergency communications by phone
17.2 Language
- Services provided primarily in English
- Translation services available upon request
- Client responsible for translation costs
- Official documents in language required by authorities
18. Contact Information
For questions about these Terms or our services:
Advanced Group & Associates
Canada Office: 4020 St-Ambroise Suite 495 Montreal, Quebec H4C 2C7 Canada
USA Office: 1968 S. Coast Hwy Laguna Beach, CA 92651 United States
Email: info@advancedgroupassociates.com Website: www.advancedgroupandassociates.com Emergency Contact: Gael Latortue 888-410-9485
19. Acknowledgment
By engaging our services, you acknowledge that:
- You have read and understood these Terms
- You agree to be bound by all provisions
- You understand the scope and limitations of our services
- You have had opportunity to seek independent legal advice
Effective Date: These Terms are effective as of the date first written above and remain in effect until superseded by updated Terms.
These Terms & Conditions represent our commitment to providing professional, ethical, and transparent immigration consultation services while protecting both our clients’ interests and our professional obligations.